Practice Survey

 
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Please answer the following
How easy or difficult is it to get through to someone at your GP practice on the phone?: *
How easy is it to use your GP practice’s website to look for information or access services?: *
Were you satisfied with the appointment (or appointments you were offered)?: *
Overall, how would you describe your experience if making an appointment?: *
How helpful were the reception and administrative team staff?: *
How often are you able to see or speak to your preferred health professional?: *
Overall, how would you describe your experience of your GP practice?: *
Once you had contacted your GP practice, did you know what the next step in dealing with your request would be?: *
How soon after you contacted your GP practice did you know what the next step would be?: *
How would you describe your experience of contacting your GP practice on this occasion?: *
Were you offered the following when booking an GP appointment?: *
How do you feel about how long you waited for your appointment? : *
During your last appointment, how good was the healthcare professional at listening to you?: *
During your last appointment, how good was the healthcare professional at treating you with care and concern? : *
During your last appointment, how good was the healthcare professional at considering your mental wellbeing?: *
Did you feel that the healthcare professional had all the information they needed about you? : *
Did you have confidence and trust in the healthcare professional you saw or spoke to?: *
At your last appointment, were you involved as much as you wanted to be in decisions about your care and treatment? : *
In your last appointment do you feel your needs were met?: *
In the last 12 months, have you had enough support from local services or organisations to help you manage your conditions or illnesses? : *

Privacy Consent

This form collects personal and medical information about you. We use this information to allow the practice team to contact you. Please read our Privacy Policy to discover how we protect and manage your submitted data.

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Contact

Sternhall Lane Surgery
12 Sternhall Lane
Peckham
London
SE15 4NT

Telephone: 020 7639 3553
or 020 7639 6640

Part of Hurley Group

Providing NHS Services

Care Quality Commission
Rating: Good